Return and Refund Policy

At R&R Exotics UK, we are committed to providing high-quality exotic pets, branded products, and custom handmade supplies. Our Return and Refund Policy outlines the terms and conditions under which returns and refunds are accepted. By making a purchase from us, you agree to the terms outlined below.

2. General Return Policy

Due to the nature of live animals, we do not accept returns. However, if there is a health issue with the pet upon arrival, please contact us within 48 hours with photographic evidence. We will assess the situation and provide a resolution, which may include a replacement or refund.

We accept returns of non-live products, including branded products and custom handmade supplies, within 14 days of receipt, provided they are returned in their original condition and packaging. Customized or personalized items are non-returnable unless they arrive damaged or defective.

3. Conditions for Returns

All returned items must be in their original condition, unused, and in their original packaging with all tags and labels attached.

A valid proof of purchase, such as an order confirmation email or receipt, is required for all returns.

Before returning any item, you must contact us at [Contact Information] to obtain a Return Authorization (RA) number. Items returned without an RA number will not be accepted.

4. Return Process

To initiate a return, please contact us at [Contact Information] within the specified return period. Provide your order number, details of the item(s) you wish to return, and the reason for the return.

Carefully package the item(s) to prevent damage during transit. Include the RA number and a copy of the proof of purchase inside the package.

Return the item(s) to the address provided by our customer service team. You are responsible for the shipping costs associated with returning the item(s).

5. Refund Policy

Refunds will be processed for eligible items after we receive and inspect the returned item(s). We reserve the right to deny a refund if the returned item(s) do not meet the conditions outlined in this policy.

Refunds will be issued to the original payment method used for the purchase. Please allow [5] business days for the refund to be processed and appear on your account.

Shipping costs, handling fees, and customized or personalized items are non-refundable. Refunds for live animals are assessed on a case-by-case basis.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of receipt with photographic evidence. We will assess the situation and provide a resolution, which may include a replacement or refund.

For damaged or defective items, we may offer a replacement or a refund, including the original shipping costs. In some cases, we may request the return of the damaged or defective item before processing a replacement or refund.

7. Exceptions and Exclusions

For live animals, health issues must be reported within 48 hours of receipt. We are not responsible for health issues arising from improper care or handling after delivery.

Items marked as clearance or final sale are non-returnable and non-refundable.

8. Contact Information

If you have any questions or concerns regarding our Return and Refund Policy, please contact us at:

R&R Exotics UK Email: rnr_exotics@outlook.com Phone: 07724334312