Terms and Conditions

1. Introduction

Welcome to R&R Exotics UK . These Terms and Conditions (“Terms”) govern your use of our website, and the purchase of our bred exotic pets, rescued reptiles, branded products, and custom handmade supplies. By accessing our website or making a purchase, you agree to comply with and be bound by these Terms.

2. Eligibility

By using our website and making a purchase, you confirm that you are at least 18 years old or have parental/guardian consent to engage with our services. You also agree to provide accurate and complete information during the registration and ordering process.

3. Account Creation

You are responsible for maintaining the confidentiality of your account information, including your username and password. You agree to notify us immediately of any unauthorized access to your account.

We reserve the right to terminate your account or restrict your access to our website if we believe you have violated these Terms or engaged in fraudulent activity.

4. Purchase and Payment

All orders placed through our website are subject to acceptance. We reserve the right to refuse or cancel any order for any reason, including stock availability, errors in product descriptions or pricing, or suspected fraudulent activity.

Payments must be made through the available payment methods at the time of purchase, including credit/debit cards and PayPal. All prices are listed in GBP.

We strive to ensure that all prices are accurate. However, in the event of an error, we reserve the right to correct any pricing mistakes and inform you before processing your order.

5. Shipping and Delivery

We offer shipping within the UK only. Shipping charges are calculated based on the delivery address provided at checkout. The cost will depend on your location within the UK.

Our standard shipping method typically takes [5] to [7] business days for delivery, depending on your location. We also offer an express shipping option for faster delivery.

Once your order has been shipped, you will receive a tracking number that allows you to monitor the status of your delivery.

We take great care to ensure that your order is packaged securely to prevent any damage during transit. For live animals, special handling procedures are in place to ensure their safety and well-being.

We do not ship to PO Boxes. Please provide a valid residential or business address at checkout.

6. Returns and Refunds

Due to the nature of live animals, we do not accept returns. However, if there is a health issue with the pet upon arrival, please contact us within 48 hours with photographic evidence. We will assess the situation and provide a resolution, which may include a replacement or refund.

We accept returns of non-live products, including branded products and custom handmade supplies, within 14 days of receipt, provided they are returned in their original condition and packaging. Customized or personalized items are non-returnable unless they arrive damaged or defective.

Before returning any item, you must contact us at [Contact Information] to obtain a Return Authorization (RA) number. Items returned without an RA number will not be accepted.

Refunds will be processed for eligible items after we receive and inspect the returned item(s). Refunds will be issued to the original payment method used for the purchase. Shipping costs, handling fees, and customized items are non-refundable.

7. Health and Care

We guarantee that our bred and rescued exotic pets are healthy at the time of purchase. We provide basic health records and care instructions for each pet.

Buyers must ensure they have the necessary knowledge and environment to care for exotic pets. We are not liable for any health issues arising from improper care.

We recommend that all new pets be seen by a veterinarian within 72 hours of arrival to ensure their health and well-being.

8. Limitation of Liability

We are not liable for any direct or indirect damages arising from the use of our website, products, or services. Our total liability is limited to the amount paid for the purchased pet or product. We are not responsible for any injuries or damages caused by the pets purchased from us.

9. Privacy Policy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

10. Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of R&R Exotics UK and is protected by copyright and other intellectual property laws.

You may not reproduce, distribute, or use any content from our website without our prior written consent.

11. Amendments

We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our website constitutes your acceptance of the amended Terms.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of laws principles.

13. Contact Information

If you have any questions or concerns regarding these Terms and Conditions, please contact us at:

R&R Exotics UK Email: [rnr_exptics@outlook.com] Phone: [07724334312]